Frequently Asked Questions
Learn about our ethical sourcing, stone repurposing, gold recycling, lifetime care, and more.
General
Do you work with natural diamonds?
Yes. We exclusively source post-consumer natural diamonds, including vintage and antique stones.
What is a post-consumer diamond?
Post-consumer (“pre-loved”) diamonds are previously owned stones sourced from estate sales, auctions, and antique jewelry. They are unmounted, repolished, and resold, offering a sustainable alternative to newly mined diamonds.
Do you work with lab-grown diamonds?
Yes. We partner with a small group of SCS-certified companies producing carbon-neutral or renewable energy-grown diamonds.
What are SCS-certified diamonds?
SCS Certification is a third-party sustainability standard based on five pillars:
- Traceability: Blockchain-based tracking from source to market.
- Ethical Stewardship: Environmental, social, and governance (ESG) compliance.
- Net Zero Carbon: Achieved through renewable energy and climate initiatives.
- Sustainable Practices: Minimizing harm to people and the environment.
- Investments: Supporting communities and environmental protection.
Do you work with client-provided stones?
Yes. We love incorporating heirloom diamonds into new designs.
Can you recycle gold I bring in?
Yes. Recycling gold is environmentally friendly and can help reduce costs.
Do you offer warranties or after-care?
Yes. We offer a lifetime warranty and maintenance care.
Do you resize rings after purchase?
Yes. One complimentary resize is included; additional resizes may incur a fee.
What metals are available for engagement rings?
14K, 18K, and 20K gold (white, yellow, or pink), as well as Fairmined platinum. All metals are post-consumer.
Are your diamonds conflict-free?
Yes. We use only SCS-certified and post-consumer diamonds to meet strict ethical standards.
Do you work with sapphires?
Yes. We source from mine-to-market or RJC-certified vendors, often from Montana and Australia.
Do you work with semi-precious stones?
Yes, if they rate 7+ on the Mohs scale. However, they are more prone to wear over time.
Do you insure jewelry?
No. We recommend adding your piece to a homeowners’ or renters’ insurance policy.
How do I clean my jewelry?
Use warm water, mild dish soap, and a soft toothbrush. A polishing cloth can restore shine to gold.
Do you accept returns or exchanges?
Returns: within 1 week. Exchanges: within 2 weeks. Items must not be resized or customized.
Do you offer payment plans?
Yes. Affirm payment plans are available at checkout.
How do I find my ring size?
We recommend visiting us or a local jeweler for the most accurate sizing.
Do I need an appointment?
Not required, but strongly recommended—especially on weekends.
Where is your jewelry made?
All pieces are made in the historic Pencil Factory in Greenpoint, Brooklyn.
Custom
Do I need an appointment for custom work?
Yes. Please book online and send inspiration beforehand.
How long does the process take?
Typically 8–10 weeks.
Can you rush a custom ring?
Rush orders may be available for a fee, depending on the project.
What are payment terms?
50% deposit to begin; balance due before pickup.
Can I return a custom ring?
No. Custom pieces are final sale.
Can you work within my budget?
Yes. We will help you explore realistic options within your budget.
Shipping
Is a signature required?
Yes. All shipments require a signature for insurance purposes.
Do you offer same-day delivery?
No. Orders ship the next business day when in stock.
What are shipping fees?
- Under $500: $10 standard (5–7 days)
- Over $500: $20 standard
- Express: $50 (2–3 days)
- International: Calculated at checkout (DHL)